Terms & Conditions

Governing Law

This agreement is governed by and constructed in accordance with the laws of Queensland. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of Queensland. If any provision of this agreement is found to be invalid or unenforceable by a Court of Law, such invalidity or unenforceability will not affect the remainder of the provisions of the agreement which will continue in full force and effect.

Ownership of Goods

Goods marked as “sold” on behalf of a customer after receipt of deposit shall remain the property of European Design Pty Ltd until the invoiced price is paid in full.

Conditions of Sale

Please be advised that our timber furniture is made from natural timbers, and as such, pieces are unique. If the exact shade or grain is important to you, please inspect the product before delivery, as refunds will not be given and any exchanges will incur a cost to you.

Refunds/Exchanges/Cancellations

We do not offer refunds or exchanges on cancellations or returns owing to 'change of mind'. We may however, at our discretion, offer a store credit valid for 6 months. 

Deposits

Should you decide to cancel your order after a deposit has been taken, a cancellation fee will apply. This fee will be the forfeit of the deposit.

Balances Outstanding

Please ensure that you have settled any balance owing with European Design prior to the scheduled delivery. Personal cheques must be cleared 24 hours prior to delivery. Unfortunately, our contract drivers are not able to accept payments during delivery.

Goods On Order

Delivery dates given at the time of your order are approximate only, and may vary due to circumstances beyond our control. You will be advised as soon as your goods are ready for delivery.

Custom Made Items

Customising furniture items is a time consuming process which, in some instances, requires new drawings, altering of some equipment (jigs, etc.) and often manufacturing a trial product to ensure quality. We endeavor to meet the timeframe of 120 days from the end of the month in which the item is ordered; however, there are external circumstances which, at times, can extend this period.

Once an order has commenced any cancellation will result in the forfeiture of the deposit, except in instances where the order has exceeded 180 days from the end of the month in which the order has been processed.

Timber finish requests vary as all items are hand finished. We allow for a 20% variance on all custom colour requests

Delivery of Goods

The approximate delivery date given is an estimate based on current manufacturing and shipping times. This should be treated as a guide only and is subject to change. Please contact the European Design store from which you purchased the item should you require an updated estimate. Delivery date estimation is based upon despatch from European Design warehouse and not receiving date by customer. This is to allow for extended delivery times to regionalremote/interstate locations.

If the delivery of goods are unsuccessful on the day organised or agreed to by the customer, a further two-way charge will be payable by the customer for the second delivery. Our carriers agree to deliver to the customer's address only. It is at the customer’s expense if goods do not fit into the property or if cranes or any other equipment is required to achieve access. Sales staff must be advised at the time of sale/booking delivery if access problems are anticipated.

Refunds will not be given if goods do not fit.

Our warranty does not cover the delivery of goods. Should you or your authorised representative be present during installation, our drivers will undertake any instruction given. By requesting a delivery service from European Design, you waive any claim for damaged or implied liability for damage undertaken to premises where delivery is taking place.

Quotes on deliveries are estimates only. If the destination is further than anticipated or access is difficult, additional costs may be incurred.

Delivery is charged based upon ground level only. Stairs and other levels may incur a surcharge.

All goods and products being returned to European Design Pty Ltd will need to be arranged by the customer at their cost. Our receiving warehouse for all stock is Unit 91, 57-101 Balham Rd, Archerfield QLD 4108. Goods returned will only be accepted by prior arrangement and approval by nominated persons of European Design Pty Ltd, and product will only be accepted if received in the same condition as goods were sent out.

Web Orders

Depending on location and availability of stock, products purchased online may take up to 60 days to be delivered. In the event that a product is out of stock, or will not be available for delivery within this time frame, a member of our team will contact you to communicate a revised lead time, prior to processing your order. 
 
Advertised freight price applies to most metropolitan and regional areas - we will endeavour to meet client requests but in rare instances where the cost of delivering an order is too exorbitant we reserve the right to cancel your order. Once an order has been dispatched we do not accept cancellations based upon delay in delivery by freight service provider.
 
Please note our online delivery service does not include assembly or installation. These services may be provided at an additional cost. 
 
Free Shipping Promotion
 
Payment will automatically be processed in full to secure promotion. If your order is unavailable for dispatch within 60 days of order date your order will not be processed. Subject to product availability a member of our Opertations Team will be in touch to confirm your delivery.  
 
Storage

Once notified your order is ready, you agree to accept delivery of your items within 14 days. After this date a nominal storage fee of $145 per week will commence and must be paid prior to collection of your items. Should the delivery not be completed as a result of the purchasers access the above storage fee shall also apply

Claims on Goods

Claims on goods delivered by European Design in either a damaged state, faulty or with items missing from delivery are required to be reported to European Design within 48 hours of receipt of goods. Please report the details of your claim to info@europeandesign.com.au.  In the case of a third party delivery or collection from European Design's Warehouse or Showroom, goods are deemed to be in correct condition and correct quantities supplied and European Design have no liability on products taken and no claim on said products is available.

Manufacturer’s Warning

The natural oils in teak timber furniture can mark some floor coverings. Please take precautions if you are concerned or ask our staff for advice.
 
Please be advised that all timbers and leathers are natural products and as such, require on-going care. Timbers require waxing and leathers require conditioning with the recommended leather care kit. All warranties are contingent upon products being cared for in line with this manual.

Preservation

To ensure your furniture maintains its showroom appearance, avoid the use of silicone based domestic sprays and use only natural based products as advised by sales staff.

Avoid leaving wet cloths, glasses etc. on timber surfaces as these will breakdown the lacquer. Damage of this nature can be fixed, but at a considerable extra cost. Note: This kind of damage is not included in any European Design Warranties.

A Note of Advice for Lounges and Sofas

At European Design we want to ensure you enjoy your new sofa for many years to come.  Whilst we can’t tell you how to sit on your sofa, we would like to kindly advise that how you sit on your sofa can directly affect its performance and your warranty.
 
All seating foams are designed to absorb the seated weight loads in the center of the cushion. Sitting or lounging on the edges and sides of the cushion can cause the breakdown of the foams causing them to flatten and lose their density, firmness and form.
 
Natural settlement at the point most used will prevail, and repeated or continual pressure put on these areas of your seating cushions can cause uneven settlement. This is not covered under your seating warranty.
 
Sofas that have soft fill or feather based cushions require regular shaping (e.g. plumping cushions) to maintain optimal appearance.

General Warranty Information

Unless otherwise stated, all purchases from European Design Pty Ltd are covered by a one (1) year warranty from the date of purchase. European Design offers to rectify, repair or replace any defects in material or workmanship for our whole range of products.

All warranties given or implied are ex-factory and, due to the nature of all solid timber, cover workmanship only. This means if you have a warranty issue or claim the goods must be returned to the place of purchase before we can assess your claim.

This warranty does not cover deliberate or negligent damage, surface scratches, dents, chips, marks, accidental breakages, or normal wear and tear.

What Does my Warranty Exclude?

The European Design Pty Ltd Warranty Program specifically excludes claims for:

  • Products used in commercial, rental trade, institutional or other nonresidential use
  • The normal and expected settling of soft filling such as polyester fibre and leather
  • Leather and timber grain variation, colour variation, wrinkling, markings, and scars resulting from the natural features of the product
  • Damage or degradation of timber, leather and fabric coverings not properly maintained; that is, the regular removal of dust and dirt by appropriate means and the application of endorsed cleaning and care nourishing products as instructed at time of sale
  • Damage to timber, leather or fabric coverings due to the application of chemicals, cleaners or conditioners which are not endorsed by European Design
  • Discolouration of timber, leather or fabric coverings resulting from exposure to direct sunlight, extreme heat or similar conditions
  • Damage to leather or fabric coverings caused by the transference of perspiration, body oils or the corrosive ingredients contained in personal care products such as hair gels and skin creams
  • Deliberate or negligent damage, surface scratches, dents, chips, marks, accidental breakages, normal wear and tear or damage resulting from misuse or abuse
  • Damage incurred during handling and transportation of the product by the customer or their contractor
  • Damages resulting from dye transfer from rugs, cushions, jeans and other clothing
  • Furniture repaired by contractors whom are not endorsed by European Design
  • The cost of transportation from the purchaser to European Design or its agents, if the claim is not covered by the standard warranty conditions
  • Damage caused to a product or person resulting from use of the product by a person who is over 90 Kg’s.

What Should I do if I Require Assistance?

For all after sales product or warranty enquiries, please contact the store you purchased the products from.
Alternatively, email info@europeandesign.com.au
 
When calling regarding a warranty issue, European Design will require your Invoice Number, so please ensure that you store this in a safe place.
 
You must request service immediately following the discovery of any alleged defect. To make a claim under our warranty, you must be able to prove when you purchased the product. The easiest way to do this is through your original proof of purchase (invoice, receipt, etc).
 
Once you have raised your issue with the appropriate store we may arrange for a European Design Customer Service team member or contractor to visit your home. We may also require you to bring back the goods to the place of purchase to be assessed.
 
The team member or contractor will assess your furniture to verify that the product presents manufacturing defects. More than one inspection may be required.
 
If your claim is valid, European Design will, at its choice, repair or replace the defective product.
 
We remind our customers that softening of cushioning should be expected as a result of normal use and is not to be confused with the loss of resilience.

The European Design warranties are not transferable and service is available only to the original purchaser.

Other Rights

The benefits given by our warranty are additional to other rights and remedies that you may have under law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and as compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


  
Thank You

We value your feedback. If you have any feedback or comments about your European Design experience please feel free to contact us via e-mail info@europeandesign.com.au

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